Hi, how can we help?

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We are truly sorry for the inconvenience you have experienced. You may refer to the following troubleshooting steps if you encounter any technical difficulties accessing the ShopeeFood Merchant app. Please note that you may conduct these troubleshooting steps separately.

1. Make sure your internet connection is stable.
2. Go To Setting > Find App > Shopee Partner App > Force Stop.
3. Close all currently running apps.
4. Reboot your device in use.
5. Restart the app by exiting and re-entering the Shopee Partner App.

Note: Please also make sure that you have updated to the latest version of the Shopee Partner App on your Android / iOS / EDC device.

If you have followed these steps and are still unable to log in to the ShopeeFood Merchant app, please contact our ShopeeFood customer support team via chat by providing the details below:

1. Email address linked to your Account
2. Registered phone number/ Outlet phone number/ PIC Outlet phone number/ Outlet owner's phone number
3. Screenshot of the merchant app login page
4. Device information: Android/ iOS Version